Volume & Issue: Volume 5, Issue 1 - Serial Number 17, April 2022, Pages 1-250 
Analyzing the role of barriers to customer churn on Service recovery strategies (Case Study: Banking Industry)

Pages 183-203

10.22034/jiba.2021.45335.1674

Amirhossein Abdolalipour; Hessam-aldin Hedayatzadeh; Hooshmand Bagheri Garbollagh; Elham Alipoor